Terms of service
Date of latest change to Terms of Service: 10th August 2026
Welcome to GoodieRoots!
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GoodieRoots™ is a mark of Ansumi Foods, a sole proprietorship bearing Udyam no. UDYAM-KR-03-0564573. Ansumi Foods has continuously and exclusively used the mark GoodieRoots in the course of trade in India in connection with manufacture, sale and delivery of foods since 1st Dec 2025, and asserts common law rights, title and interest in the mark, together with all goodwill attaching thereto, independently of and pending the registration of Trademark.
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In these Terms of Service, unless the context thereof otherwise requires
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Reference to the singular includes a reference to plural and vice versa.
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Reference to any gender includes a reference to all other genders.
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Reference to any statute, rules, ordinances, or other Laws shall be deemed to include any amendment, replacement, or modification thereof.
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References to ‘we’, ‘us,’ ‘our’, ‘GoodieRoots’ are used interchangeably and also equally mean Ansumi Foods.
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The terms "you", "your”, “customer”, “viewer" refers to the user/ consumer of the website.
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You and us may individually be referred to as “Party” and collectively as “Parties” herein.
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GoodieRoots operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services").
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GoodieRoots is powered by Shopify, which enables us to provide the Services to you.
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The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
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Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
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By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
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Illustrations, where indicated are non-operative parts of these Terms of Service and only by way of guidance to elaborate on the intention of the preceding term, condition or covenant.
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The headings and titles in these Terms of Service are used for convenience of reference only and shall not affect the construction thereof.
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The words “include” and “including” are to be construed without limitation, unless contrary to the terms, conditions and context of usage.
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Any duty, obligation or right of any Party stated herein shall be read as automatically and concurrently creating a reciprocal duty, obligation or right, as the case may be, on any or all of the other Parties.
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This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
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The following additional documents, policies and terms are part-and-parcel of these terms of service:
TABLE OF CONTENTS
Date of latest change to Terms of Service: 10th August 2026
11. ERRORS, INACCURACIES AND OMISSIONS
25. CHANGES TO TERMS OF SERVICE
1. ACCESS AND ACCOUNT
1.1. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and/or you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
1.2. If you are registering as a business entity, you represent that you have the authority to bind the said entity to these Terms of Service.
1.3. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
1.4. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
2. OUR PRODUCTS
2.1. We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
2.2. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations.
2.3. There may be minor variations in the product delivered to you as compared to the product as depicted or rendered in our online stores. This is due to nature of the product (perishable food item) and environmental factors beyond our control. The depictions/renderings of our products are made on a best-efforts basis.
2.4. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
2.5. We may only expressly notify you of such change if (a) you have placed an order for a product whose description has changed and such order is yet to be delivered and (b) the change in the description of the said product materially affects the information available to you about the true nature of the product. Illustration: If you have ordered cookies which are pending delivery and we need to amend the nutritional information of the said cookies then we will reach out to you to inform you specifically about the same.
2.6. The products sold on the website are mostly perishable goods. Hence, we recommend that you read the instructions of each product carefully, before using such product.
3. ORDERS
3.1. When you place an order, you are making an offer to purchase. GoodieRoots reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until (a)we confirm acceptance in writing and (b) we have received the payment for the order from you.
3.2. Please review your order carefully before submitting, as GoodieRoots is unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.
3.3. Your purchases are subject to return or exchange solely in accordance with our Refund Policy .
3.4. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export. Said representation and warranty is material to the contract between you and GoodieRoots.
4. PRICES AND BILLING
4.1. Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
4.2. Unless otherwise expressly stated, posted prices do not include, shipping, handling, customs or import charges.
4.3. Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. This is solely on account of differing costs and logistics between the different sales channels.
4.4. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
4.5. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit/debit card numbers, information on other modes-of-payment and expiration dates, so that we can complete your transactions and contact you as needed.
4.6. You represent and warrant that (i) the mode-of-payment information you provide is true, correct, and complete, (ii) you are duly authorized to use such mode-of-payment for the purchase, (iii) charges incurred by you will be honoured by your mode-of-payment provider , and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
5. SHIPPING AND DELIVERY
5.1. We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
5.2. For convenience, you unconditionally appoint us as your limited authorized agent to identify, engage and enter into a contract with any credible carrier/courier to ship ordered goods to you, and to do all such incidental acts as may be required to facilitate successful shipment of the ordered goods to you.
5.3. As the said authorized agent, we will arrange for delivery of the ordered goods to the delivery location stated by you at the time of placing the order.
5.4. All shipping costs related to delivery of the ordered goods will be borne by the you and will be separately indicated in the invoice amount.
6. INTELLECTUAL PROPERTY
6.1. Our Services, including but not limited to all trademarks, brands, text, displays, images, brand elements, graphics, colours, product reviews, video,audio, and the design, selection, and arrangement thereof, are owned by GoodieRoots, its affiliates or licensors and are protected by common law, Indian patent, copyright and other intellectual property laws.
6.2. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you of any patent, trademark, copyright, or other intellectual property of GoodieRoots whether formally asserted/registered by GoodieRoots or not, Shopify or any third party. Unauthorized use of the Services may be a violation of intellectual property laws. All rights not expressly granted herein are reserved by GoodieRoots.
6.3. GoodieRoots's name, logos, product and service names, designs, and slogans are trademarks of GoodieRoots or its affiliates or licensors. You must not use such trademarks without the prior written permission of GoodieRoots. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
7. THIRD-PARTY LINKS
7.1. The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.
7.2. We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
8. RELATIONSHIP WITH SHOPIFY
GoodieRoots is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with GoodieRoots. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and GoodieRoots, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with GoodieRoots.
9. PRIVACY POLICY
9.1. All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
9.2. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy here for more details on how we, Shopify, and our partners use your personal information.
10. FEEDBACK
10.1. If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
10.2. You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
10.3. We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
10.4. You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.
11. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
12. PROHIBITED USES
12.1. You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, national, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm GoodieRoots, Shopify or users of the Services, or expose them to liability.
12.2. In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
13. AGENT
13.1. This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
13.2. No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 13.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
13.3. We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
13.4. Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
14. TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
15. DISCLAIMER OF WARRANTIES
15.1. The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
15.2. EXCEPT AS EXPRESSLY STATED BY GoodieRoots, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT EXCEPT AS REQUIRED BY LAW. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
16. LIMITATION OF LIABILITY
We take no responsibility for any loss or damage suffered as a result of use/viewing of this Website, or use of our Service, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
17. INJUNCTIVE RELIEF
You acknowledge and agree that any breach or threatened breach of the provisions of the Terms of Service relating, inter alia, to confidentiality, intellectual property obligations may cause irreparable harm to us for which monetary damages may be an inadequate remedy. Accordingly, you agree that, in addition to any other remedies available at law or in equity, we shall be entitled to seek injunctive relief, specific performance, or other equitable remedies to prevent or curtail any such breach or threatened breach, without the necessity of proving actual damages or posting a bond or other security.
18. INDEMNIFICATION
18.1. You agree to indemnify, defend and hold harmless GoodieRoots, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
18.2. We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.
19. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
20. WAIVER; ENTIRE AGREEMENT
20.1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
20.2. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
21. ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
22. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. .
23. FORCE MAJEURE
We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, cyber-attack, war, civil disturbance, riots, strikes, lock-outs, governmental or parliamentary restrictions, prohibitions or enactments of any kind, pandemic, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.
24. RELATIONSHIP
You acknowledge and agree that no partnership/association is formed by your use of this Website and neither of you nor we have the power or the authority to obligate or bind the other.
25. CHANGES TO TERMS OF SERVICE
25.1. You can review the most current version of the Terms of Service at any time on this page.
25.2. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
26. CONTACT INFORMATION
26.1. Questions about the Terms of Service should be sent to us at info@goodieroots.in.
26.2. Our contact information is posted below:
Ansumi Foods
info@goodieroots.in
301, Ratnalayam Apartment
33 Aga Abbas Ali Road
Bengaluru, Karnataka - 560042, India
+91 87928 78206
Udyam Registration Number : UDYAM-KR-03-0564573
FSSAI Registration Number: 21225189000866